Cover and Legal Insures the Top Spot for Another Month
Based in the heart of the country in Stoke-on-Trent, Cover and Legal has a proven track record of excellence in providing “tailored insurance policies to protect those who matter.”
Since October 2016, Cover and Legal has further illustrated its commitment to customer service by attaining and maintaining the leading position within the insurance category with a 9.9 review score and 5 stars.
CEO Jay Mychalkiw comments: “Cover and Legal cares about each and every customer. We continue to improve our services in order to make every customer leave satisfied with their choice, and keep coming back."
“When choosing their insurance company and cover, many people will head to Trustpilot. They will read about Cover and Legal, and those that then become our customers may head back to Trustpilot to rate and review us. It’s a really lovely, vicious circle and one we’re immensely proud of."
“Cover and Legal understands that it operates in a serious, important, competitive, and very personal market one that has to deal in facts, not fiction. Peace of mind and outstanding service is everything. Our top rank on Trustpilot is testament to our great team and I would like to take this opportunity to formally thank our people for their commitment to making excellent customer service an absolute priority.”
Established in 2007, Trustpilot empowers the consumer by providing access to accounts of experiences of others who were in exactly the same position.
With over 27 million consumer reviews of 150,000 businesses, Trustpilot produces a business TrustScore based on recent reviews with over 10,000 consumers signing up every day and a new review posted every 5 seconds.
Andrew Hanselman, Owner of Hanselman Consulting emphasises the importance of customer feedback and comments: “In a world of huge customer choice, how a business treats its customers can be a big deciding factor for potential purchasers.
“Research shows that in today’s transparent world potential purchasers ‘don’t believe the hype’ of advertising and look for other sources of information to help them make the right decision."
“Feedback mechanisms such as Trust Pilot can be a great way of demonstrating that you care about customers (provided you have good scores!) and are becoming more and more credible and trusted sources to help them do that.”